Project and Payment Policy

Project and Payment Policy

Welcome to Chuck’s Flooring. Our commitment is to provide exceptional flooring services while ensuring transparency and adherence to South Carolina laws. Below is our comprehensive policy regarding cancellations, deposits, refunds, and financing agreements.

1. Cancellation Policy

In accordance with the South Carolina Consumer Protection Code, clients have the right to cancel a contract without penalty by midnight of the third business day following the transaction. This right applies to contracts signed at your residence. To exercise this right:

• How to Cancel:

  • Send a written notice of cancellation to ChuckFloors@gmail.com

  • Ensure the notice is postmarked or timestamped within the three-business-day window.

  • Written notice can be sent via certified mail, email, or delivered in person.

If cancellation occurs within this period, any payments made will be refunded in full, and any materials provided must be returned. Refunds will be processed within 10 business days of receiving a valid cancellation notice.

Reference: South Carolina Consumer Protection Code § 37-2-502

2. Non-Refundable Deposits

We require a deposit to secure materials and schedule installation. This deposit is non-refundable unless explicitly stated otherwise in your contract. 

• Important Details:

  • The deposit amount will be outlined in your contract.

  • By signing the contract, you acknowledge and agree to the non-refundable nature of the deposit.

If a cancellation occurs after the three-day cancellation window, the deposit will not be refunded, as materials and resources have already been allocated for your project.

Note: While South Carolina law allows for non-refundable deposits, it is essential that this is clearly communicated and agreed upon in the contract.

3. Custom Orders and Special Materials

Custom orders and materials purchased specifically for your project are non-refundable. Once these items are ordered from our suppliers, they cannot be returned due to their customized nature.

• Examples of Custom Orders:

  • Flooring with specific colors, patterns, or dimensions.

  • Special-order materials not typically stocked.

Clients are encouraged to carefully review and confirm their selections before placing a custom order. We are available to assist with any questions or concerns during the selection process.

4. Scope of Work

Our contracts clearly define the scope of work to ensure transparency and mutual understanding. This includes:

• Detailed descriptions of materials to be used.

• Project timelines, including estimated start and completion dates.

• Payment schedules and milestones.

If unforeseen circumstances or changes to the project arise, they must be agreed upon in writing by both parties. Additional costs associated with changes will be communicated and documented before proceeding.

5. Financing Agreements

We partner with financing companies to offer flexible payment options for our customers. By choosing to finance your project, you agree to the following:

• Approval Process:

  • Financing approval is managed solely by the financing company. Chuck’s Flooring is not responsible for approval or denial decisions.

• Terms and Conditions:

  • Customers are required to adhere to the financing company’s terms and conditions, including payment schedules, interest rates, and any associated fees.

• Customer Responsibility:

  • Customers are responsible for ensuring timely payments to the financing company. Chuck’s Flooring is not liable for disputes between the customer and the financing company.

• Adjustments to Balance:

  • The final balance due on financing agreements may be subject to change if unforeseen circumstances arise during installation. For example, if installers encounter hidden issues (e.g., subfloor damage or unexpected leveling requirements), these changes will be communicated to the customer and reflected in the updated balance.

Please contact the financing company directly for any questions or concerns regarding your financing agreement.

6. Refund Policy

Refunds are not offered for completed services or installed materials. Once the flooring installation is completed, it is considered final. However, we stand by the quality of our work and offer a warranty on installation services. Please refer to your contract for warranty details.

Refunds for unused materials may be considered on a case-by-case basis, subject to supplier return policies and restocking fees.

7. Dispute Resolution

We are committed to resolving any disputes fairly and efficiently. If you have concerns about your project, please contact us immediately so we can address them. We aim to resolve disputes through direct communication, but if necessary, we are open to mediation or arbitration as outlined in your contract.

8. Legal Compliance

Chuck’s Flooring complies with all South Carolina licensing and consumer protection laws. Our policies are designed to provide transparency and fairness to our clients while protecting the integrity of our business. We ensure that all contracts are compliant with state regulations and include the necessary disclosures to protect your rights as a consumer.

9. Customer Responsibilities

To ensure a smooth and successful project, we ask our clients to:

• Provide accurate measurements and details about the installation area.

• Confirm selections for materials and designs before orders are placed.

• Ensure the installation area is clear and accessible on the scheduled date.

10. Contact Us

If you have any questions or need clarification about our policies, please contact us at:

• Phone: (864)564-7172

• Email: ChuckFloors@gmail.com

• Thank you for choosing Chuck’s Flooring. We appreciate your business and look forward to serving you!

Please note: This policy is subject to change without notice. It is advisable to review it periodically for any updates.