Privacy Policy

Last Updated: July 23, 2026

Chuck's Flooring ("Chuck's Flooring," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and share it, the choices you have, and how we keep it secure when you visit our website, contact us, request an estimate, apply for financing, or communicate with us by phone, text, or email.

1.Who We Are

This website and the services described here are operated by Chuck's Flooring (legal entity: Chucks Flooring LLC), a professional flooring installation company serving Greenville, Spartanburg, and Boiling Springs, South Carolina, and Asheville, North Carolina (Licensed Contractor RBS 66435).

• Website: chuckflooring.com
• Email: ChuckFloors@gmail.com
• Phone: (864) 564-7172
• Mailing Address: 2116 Airport Rd, Greer, SC 29651

2.Information We Collect

Information you provide to us

• Contact details — name, phone number, email address, and ZIP/postal code.
• Project & property details — service address, flooring type, project scope, and related information you share when requesting an estimate or in-home consultation.
• Financing information — if you choose to apply for financing, information required to process your application (see Section 6).
• Payment & billing information — details necessary to process deposits, invoices, and payments for services.
• Communications — the content of calls, text messages, emails, and form submissions between you and us. Phone calls may be recorded for quality and training purposes.

Information collected automatically

• Usage & device data — IP address, browser type and version, device type, operating system, pages viewed, time spent, referring pages, and approximate geographic location.
• Cookies & tracking technologies — as described in Section 5.

Information from third parties

• Advertising & analytics platforms (such as Meta and Google) that help us reach and understand our audience.
• Financing partners that process credit applications you submit.
• Lead-generation and referral sources you may have interacted with before contacting us.

3.How We Use Your Information

We use your information to:

• Respond to your inquiries and schedule estimates, consultations, and installations;
• Provide, perform, and invoice for our flooring services;
• Communicate with you by phone, text message, and email about your project, quotes, appointments, and service updates;
• Process financing applications and payments;
• Send you offers, promotions, and information about our services (you may opt out at any time);
• Operate, improve, and secure our website and measure the effectiveness of our advertising;
• Comply with our legal obligations and enforce our agreements.

4.SMS / Text Messaging Terms

5.Cookies, Tracking Technologies & Advertising

We and our partners use cookies, web beacons, pixels, and similar technologies to operate our website, remember your preferences, analyze traffic, and deliver and measure advertising. These include:

• Meta Pixel (Facebook/Instagram) — helps us measure and improve our advertising and show relevant ads to people who have visited our website. Data collected may be shared with Meta.
• Google Analytics — helps us understand how visitors use our website.
• Retargeting/remarketing — allows us to show ads to prior website visitors across other sites and platforms.

Your choices: You can control cookies through your browser settings and manage ad personalization through:

• Meta ad preferences: facebook.com/settings?tab=ads
• Google Ads settings: adssettings.google.com
• Digital Advertising Alliance opt-out: optout.aboutads.info

6.Financing & Credit Applications

We offer financing options through third-party lending partners (such as GreenSky). If you choose to apply for financing, the information you submit is shared with the lender to process your application, which may include a credit inquiry. Financing decisions, terms, and the handling of your application data are governed by the lender's own privacy policy and terms, not this Policy. Chuck's Flooring is not the lender and does not make credit decisions. Advertised financing offers (including any promotional APR) are subject to credit approval and the lender's terms.

7.How We Share Your Information

We do not sell your personal information. We share information only as needed to run our business and serve you, including with:

• Service providers — such as our CRM, scheduling, communications, and hosting providers (for example, our customer-management platform) that process data on our behalf;
• Financing partners — when you apply for financing (see Section 6);
• Advertising & analytics partners — such as Meta and Google, as described in Section 5;
• Professional advisors and contractors — installers and subcontractors involved in completing your project;
• Legal & safety — when required by law, to respond to legal requests, to enforce our agreements, or to protect our rights, property, or safety and that of others;
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets.

8.Data Retention

We keep your personal information for as long as needed to provide our services, maintain our business records, resolve disputes, and comply with our legal obligations. When information is no longer needed, we take reasonable steps to securely delete or de-identify it.

9.Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10.Your Privacy Rights & Choices

We respect your privacy and honor the following rights for all of our customers and website visitors. You may:

• Request access to the personal information we hold about you;
• Ask us to correct or update inaccurate information;
• Request deletion of your personal information (subject to any legal or record-keeping obligations we may have);
• Opt out of marketing communications at any time — reply STOP to text messages, use the unsubscribe link in our emails, or contact us directly;
• Ask us not to share your information for targeted advertising.

To exercise any of these rights, contact us using the details in Section 14. We do not sell your personal information.

11.Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

12.Third-Party Links

Our website may contain links to third-party sites (including our financing partners). We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

13.Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above and post the new version on this page. Your continued use of our website or services after changes are posted constitutes acceptance of the updated Policy.

14.Contact Us