Project & Payment Policy

Last Updated: July 23, 2026

This Project & Payment Policy explains how Chucks Flooring LLC, doing business as Chuck's Flooring ("Chuck's Flooring," "we," "us," or "our"), handles estimates, deposits, payments, scheduling, changes, and cancellations for our flooring installation projects. This Policy works together with — and is subject to — the written Installation Agreement (the "Agreement") you sign for your specific project. Where this Policy and your signed Agreement differ, the signed Agreement controls.

1.Scope of Work & Controlling Document

Every project is defined by a written proposal/estimate ("Description of Services") that becomes part of your Agreement. Only the specific items expressly listed in that proposal are included in your project price. Anything not listed — including additional trim, molding, baseboards, painting, repairs, or finishes — is excluded unless added by a written Change Order (Section 6). Verbal statements, assumptions, marketing materials, and prior discussions do not modify the agreed scope or price.

2.Estimates & Pricing

Estimates are provided in writing and reflect the materials, quantities, labor, and services described in your proposal. Estimates are valid for the period stated on the proposal (or, if none is stated, for 30 days) and may be revised if not accepted within that period, if material prices change, or if site conditions differ from those assumed. Your final project price is the amount stated in your signed Agreement.

3.Deposits & Payment Schedule

A deposit is due at the time you sign your Agreement. The deposit reserves your place on our installation schedule and allows us to order materials for your project. The remaining balance is due according to the payment schedule stated in your Agreement (typically the balance is due upon completion, unless your Agreement provides otherwise).

We accept the payment methods identified in your Agreement or invoice. Payments are due on the dates specified; late or missed payments may delay scheduling or completion of your project.

4.Your Right to Cancel (3 Business Days)

5.Deposits After the Cancellation Period

Once the 3-business-day cancellation window has passed, your deposit becomes non-refundable, because we begin ordering materials and committing crew scheduling and resources to your project immediately after that period. If you cancel after the window, you remain responsible for materials already ordered and any labor or costs already incurred, as further described in your Agreement.

6.Changes to Your Project (Change Orders)

Any change to the agreed scope of work — additions, substitutions, or removals — must be documented in a written Change Order signed by both you and Chuck's Flooring before the additional work is performed. Any resulting change in price will be communicated to you in advance. We do not perform out-of-scope work based on verbal requests.

7.Unforeseen Conditions

Some conditions cannot be seen until existing flooring is removed — such as subfloor damage, moisture, unlevel surfaces, or hidden defects. If we discover conditions that require additional materials or labor to complete your project properly, we will notify you, and any additional work will be handled through a written Change Order. Your final balance may be adjusted accordingly.

8.Materials & Special Orders

Flooring materials, custom orders, and special-order items are ordered specifically for your project and are non-refundable once ordered from our suppliers. Unused standard (non-special-order) materials returned in original, resalable condition may be considered for credit on a case-by-case basis and may be subject to a supplier restocking fee.

9.Scheduling & Delays

We will schedule and complete your project as promptly as reasonably possible. Installation timelines are estimates and may be affected by material availability, weather, site access, unforeseen conditions, or other circumstances beyond our control. Chuck's Flooring is not responsible for delays caused by such circumstances, but we will keep you informed and reschedule as needed.

10.Client Responsibilities

To help your project go smoothly and stay on schedule, you agree to:

• Provide clear, safe access to all work areas and remove or arrange for removal of furniture and belongings unless included in your Agreement;
• Ensure working utilities (electricity, water, climate control) are available during the project;
• Maintain the indoor temperature and humidity levels recommended by the flooring manufacturer, before, during, and after installation;
• Secure pets and keep children away from work areas during installation.

11.Financing

We may offer financing through third-party lending partners (such as GreenSky). Credit approval and financing terms are determined solely by the lender, not by Chuck's Flooring. Applying for or receiving financing does not change the scope, price, or payment obligations under your Agreement, and you remain responsible for all payments due. Advertised financing offers are subject to credit approval and the lender's terms.

12.Refunds

Except for cancellations made within the 3-business-day window described in Section 4:

• Deposits are non-refundable once the cancellation window has passed (Section 5);
• Special-order and custom materials are non-refundable once ordered (Section 8);
• Refunds are not offered for completed services or installed materials.

Any refund or credit outside of these terms is at our discretion and, where applicable, subject to supplier restocking fees.

13.Warranties

Workmanship and product warranties are set out in your signed Agreement. In general, we stand behind our installation workmanship as stated in your Agreement, and flooring products carry the applicable manufacturer's warranty. As detailed in your Agreement, certain conditions are not covered — including damage from improper humidity, moisture, spills, flooding, misuse, lack of maintenance, or the natural variation of wood and other materials (which is not a defect). Please refer to your Agreement for the full warranty terms, which control.

14.Dispute Resolution

We are committed to resolving concerns fairly. Most issues can be resolved through direct communication, so we ask that you contact us first. If a dispute cannot be resolved informally, it will be handled as provided in your signed Agreement, which may include mediation and/or binding arbitration. This Policy and your Agreement are governed by the laws of the State of South Carolina.

15.Changes to This Policy

We may update this Policy from time to time. When we do, we will revise the "Last Updated" date above and post the new version on this page. The version of this Policy in effect on the date you sign your Agreement, together with that Agreement, governs your project.

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